GENERAL BUT ESSENTIAL STUFF TO NOTE ABOUT ORDERING!
DELIVERY CHARGES
All orders incur a �13.00 courier charge, for next day delivery. The exception is for meadow seed mixes up to 1 kg ONLY, which are sent first class at a cost of �3.99 and single species seed packets which incur an 80p charge - please choose correct shipping option when you order to avoid delays.
If you only require a small number of plants (ie, less than 15) please telephone for Royal Mail charges.
SHIPPING
If you are going to be out when the plants are due to be delivered, it is essential that you leave a signed note on the door stating where they are to be left, otherwise the plants will go back to the courier's depot.
SUBSTITUTION
If plants become unavailable in the time between you placing your order and us receiving it, we will telephone or e-mail you to see if you require any substitutes. If no substitutes are required a refund will be issued.
ONLINE ORDERING
Go to the shop you require (for example, cottage garden,plants, wildflowers or herbs) by selecting the relevant link on the left hand side of your screen. You will then be taken to that shop where plants are divided into alphabetical sections. Click the section you require and the plants available will be displayed. Click on the quantity you require and the pot size and then click on the basket to add the plants to your trolley. When you are ready to pay, select Checkout and follow instructions.
YOUR NOTICE TO US
In the ordering area of the website you will find a box titled "Your notice to us" - please include in there anything you want to add about your order that you feel we should know, such as, for example, any particular substitutes you would like if your request is out of stock.
GIFTS
If you want to send plants as a gift, you can add your message in the "Your Notice to Us" box and we will include that for you in a small card. Alternatively, gift vouchers are available in the appropriate section and will be sent with a catalogue to the recipient.
Please let us know if you have any problems ordering online, and please also read our Terms.